Milani, F. and Antonella Eliana Sorgente 2025. THE COMPLEXITY OF THE ITALIAN HEALTHCARE SYSTEM AND ITS RELATIONSHIP WITH CITIZENS AND INSTITUTIONS: WHAT BALANCE IS POSSIBLE? Received: 22nd October 2024 Revised: 28th November 2024, 16th December 2024 Accepted: 6th November 2024. PEOPLE: International Journal of Social Sciences. 11, 2 (Mar. 2025), 14–26. DOI:https://doi.org/10.20319/pijss.2025.112.1426.