Milani, F.; Antonella Eliana Sorgente. THE COMPLEXITY OF THE ITALIAN HEALTHCARE SYSTEM AND ITS RELATIONSHIP WITH CITIZENS AND INSTITUTIONS: WHAT BALANCE IS POSSIBLE? Received: 22nd October 2024 Revised: 28th November 2024, 16th December 2024 Accepted: 6th November 2024. pijss 2025, 11, 14-26.