Milani, F., & Antonella Eliana Sorgente. (2025). THE COMPLEXITY OF THE ITALIAN HEALTHCARE SYSTEM AND ITS RELATIONSHIP WITH CITIZENS AND INSTITUTIONS: WHAT BALANCE IS POSSIBLE? Received: 22nd October 2024 Revised: 28th November 2024, 16th December 2024 Accepted: 6th November 2024. PEOPLE: International Journal of Social Sciences, 11(2), 14–26. https://doi.org/10.20319/pijss.2025.112.1426