RECORDING VIRTUAL TEAMS USING THE SYSTEM OF ORGANIZATIONAL TERMS FOR ARTIFICIAL MANAGEMENT IMPLEMENTATION. RESEARCH RESULTS
DOI:
https://doi.org/10.20319/icssh.2025.310324Keywords:
System of Organizational Terms, Artificial Management, Artificial Intelligence, Virtual TeamsAbstract
The paper describes the potential of artificial management in virtual teams, focusing on how AI can replicate managerial actions typically performed by human team leaders and members. The research is driven by two main questions: (1) What theoretical framework should be used to document managerial actions? and (2) What tools can effectively measure and build knowledge about these actions? Methodology The study adopts a qualitative case study approach, supported by a long-term non-participant observation of a virtual team consisting of a manager and three members. It applies the system of organizational terms, rooted in Wittgenstein’s philosophy, to record team behaviors. Data were collected using TransistorsHead.com – 10 online management tools that tracks the sequence and outcomes of team actions over time. Findings.The system of organizational terms successfully identified and categorized specific managerial actions. TransistorsHead.com enabled real-time tracking and visualization of team dynamics across 10 categories of managerial actions. The study confirmed the feasibility of capturing complex human patterns of behavior aimed at artificial management implementation. Conclusion The research demonstrates that managerial behaviors in virtual teams can be systematically recorded and analyzed. These findings are the foundations for implementing artificial management systems capable of autonomously performing core team actions.
References
Bouschery, S. G., Blazevic, V., & Piller, F. T. (2023). Augmenting human innovation teams with artificial intelligence: Exploring transformer-based language models. Journal of Product Innovation Management.
https://doi.org/10.1111/jpim.12656
Brink, C., & Rewitzky, I. (2002). Three dual ontologies. Journal of Philosophical Logic, 31(6), 543–568.
https://doi.org/10.1023/A:1022364808050
Courtney, J. F. (2001). Decision making and knowledge management in inquiring organizations: Toward a new decision-making paradigm for DSS. Decision Support Systems, 31, 17–38.
https://doi.org/10.1016/S0167-9236(00)00117-2
Drucker, P. F. (1967). The manager and the moron. McKinsey Quarterly, December. http://www.mckinsey.com/business-functions/organization/our-insights/the-manager-and-the-moron
Engerer, V. P. (2019). Information systems in interdisciplinary research: Analytic and holistic ways to access information science knowledge. Journal of Information Science Theory and Practice, 7(2), 6–22.
http://dx.doi.org/10.1633/JISTaP.2019.7.2.1
Flak, O. (2018). Teamwork research method based on the system of organizational terms and online management tools. International Journal of Contemporary Management, 17(2), 7–34.
https://doi.org/10.4467/24498939IJCM.18.016.8540
Flak, O. (2019). System of organizational terms as a theoretical foundation of cultural identity research using an online research tool for teaching reflective practice. International Journal of Arts & Sciences, 12(1), 243–256.
Flak, O., & Kożusznik, B. (2023). Knowledge representation of managerial competences in virtual teams aimed at artificial management. Scientific Papers of Silesian University of Technology – Organization and Management Series, 177, 175–190. http://dx.doi.org/10.29119/1641-3466.2023.177.10
Flak, O., & Pyszka, A. (2022). Evolution from human virtual teams to artificial virtual teams supported by artificial intelligence: Results of literature analysis and empirical research. Management Issues, 20(2), 48–69.
https://doi.org/10.7172/1644-9584.96.3
Flak, O. (2024). Online managerial tools as research tools to apply artificial management: Results of research. In C. Gonçalves & J. C. D. Rouco (Eds.), Proceedings of the International Conference on AI Research (ICAIR 2024), 4(1), 115–125. https://doi.org/10.34190/icair.4.1.3190
Forst, M., & Duan, S. X. (2020). Rethinking the role of technology in virtual teams in light of Covid-19. In Virtual teams, technology, innovation. Australasian Conference on Information Systems. Wellington.
https://doi.org/10.48550/arXiv.2011.07303
Franken, S., & Wattenberg, M. (2019). The impact of AI on employment and organisation in the industrial working environment of the future. In P. Griffiths & M. N. Kabir (Eds.), Proceedings of the European Conference on the Impact of Artificial Intelligence and Robotics (ECIAIR) (pp. 141–148). https://doi.org/10.29121/granthaalayah.v12.i3.2024.5583
Fuller, M. A., Hardin, A. M., & Davison, R. M. (2006). Efficacy in technology-mediated distributed teams. Journal of Management Information Systems, 23(3), 209–235. https://doi.org/10.2753/MIS0742-1222230308
Geisler, E. (1986). Artificial management and the artificial manager. Business Horizons, 29(4), 7–21.
https://doi.org/10.1016/0007-6813(86)90040-5
Gigerenzer, G., & Gaissmaier, W. (2011). Heuristic decision making. Annual Review of Psychology, 62, 451–482.
https://doi.org/10.1146/annurev.psych.121208.131418
Jarrahi, M. H., Sutherland, W., Nelson, S. B., & Sawyer, S. (2019). Platformic management, boundary resources for gig work, and worker autonomy. Computer Supported Cooperative Work (CSCW), 1–37.
https://doi.org/10.1007/s10606-019-09368-7
Khakurel, J., & Blomqvist, K. (2022). Artificial intelligence augmenting human teams: A systematic literature review on the opportunities and concerns. In H. Degen & S. Natoa (Eds.), Artificial Intelligence in HCI. Lecture Notes in Computer Science: Vol. 13336 (pp. 51–68). Springer.
https://doi.org/10.1007/978-3-031-05643-7_4
Lipnack, J., & Stamps, J. (2000). Virtual teams: People working across boundaries with technology (2nd ed.). New York: John Wiley.
Petrin, M. (2019). Corporate management in the age of AI. Columbia Business Law Review, 3, 965–1030.
https://doi.org/10.7916/cblr.v2019i3.5118
Pomerol, J. C. (1997). Artificial intelligence and human decision making. European Journal of Operational Research, 99, 3–25.
https://doi.org/10.1016/S0377-2217(96)00378-5
Susskind, R. E., & Susskind, D. (2015). The future of the professions: How technology will transform the work of human experts. Oxford: Oxford University Press. https://doi.org/10.1093/oso/9780198713395.001.0001
Webber, S. S., Detjen, J., MacLean, T. L., & Thomas, D. (2019). Team challenges: Is artificial intelligence the solution? Business Horizons, 62(6), 741–750. https://doi.org/10.1016/j.bushor.2019.07.007
Wong, I. A., Lian, Q. L., & Sun, D. N. (2023). Autonomous travel decision-making: An early glimpse into ChatGPT and generative AI. Journal of Hospitality and Tourism Management, 56, 253–263.
https://doi.org/10.1016/j.jhtm.2023.06.022
Yang, C., Flak, O., & Grzegorzek, M. (2018). Representation and matching of team managers: An experimental research. IEEE Transactions on Computational Social Systems, 5(2), 311–323.
https://doi.org/10.1109/TCSS.2018.2812825
Zimmermann, A., Schmidt, R., Sandkuhl, K., & Jugel, D. (2019). Intelligent decision management for architecting service-dominant digital products. Procedia Computer Science, 159, 2120–2129.
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2025 Olaf Flak

This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.